Being a successful GSA Schedule contractor is about more than just getting sales – you must also comply with the specific terms and conditions of your contract.
GSA conducts a periodic assessment of how well you are fulfilling your contract’s terms and conditions, highlights any issues that need improvement, and issues a ‘Contractor Report Card’.
You should expect to receive two report cards during the five-year base contract period. The first one will be sometime around the mid-term point, two years or so after your contract is awarded. A second report will be issued before GSA initiates an option to extend your contract for another 5 years.
Report cards are classified into three categories:
Category 1: Critical – essential to the continued success of your contract
Category 2: Mandatory – compliance with important contract requirements.
Category 3: Above and Beyond – distinguishes between “Very Good” and “Exceptional” contractors.